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Glenn's Army Surplus Policies

  • Processing Orders

    Just use any major credit card or Paypal. For those of you who want more detail, read on... As you leisurely shop through our internet shelves and make your selections you will be directed to complete the sale in our shopping cart. At that time you will be asked to remit payment. If you are remitting payment via any major credit card you will be asked to give the pertinent credit card information including ship to address, bill to address, telephone, email (email is used to send verification of shipment) the security cvc code from the back of your card. If your payment passes through our extensive security that is designed to protect both our valued customers as well as our business then the transaction concludes with your authorization to commit those funds to the desired purchase. We are legally obligated to not collect on your approved authorization until no sooner than 24 hours before the package ships. It is Glenn's goal to ship with 3 business days and on the day of shipment we will collect the authorized funds. It is at this point that the transaction has been completed financially. If you select PayPal the funds are directly withdrawn from your PayPal account and deposited into our PayPal account according to PayPal's policy.

  • Domestic Shipping Policy

    Your shopping cart will quote you Fed Ex prices and you may select simple ground or a choice of Fed Ex express mail options. We have earned excellent discounted Fed Ex shipping rates and we pass all these discounts onto our customers. There are never any up charges, surcharges nor handling fees. Transit times vary according to the method of transit selected. If you select express shipping we require an email notification in order to push the internal processing to the top of the list. Don't be surprised if your package arrives via USPS Priority Mail; we sometimes switch to this method to better serve everybody. If a tracking number is available it will come to you in the automated confirmed shipment message.

    We ship to APO/FPO, please use APO or FPO as the city and AE, AA or AO etc. as the state for these addresses. APO/FPO will be shipped via USPS Priority Mail according to real time rates.

  • International Shipping Policy

    Glenn's has a lot of experience shipping internationally and we are most happy to process your international order. International customers may select their preferred option from USPS 1st class mail, USPS Priority or USPS Express mail using real time rates by weight. All international orders will incur a $5.00 handling fee per box shipped. This small fee covers insurance and handling. USPS 1st class mail provides NO tracking information and is not recommended. It often takes 3 weeks or longer to customs and moves through customs very slowly. We recommend at least Priority Mail and feel that Express Mail is very much worth the extra expense. Any order over $150 requires Express Mail. Priority Mail provides NO tracking but only takes 7 to 10 business days to customs. Express mail provides tracking from our door to yours and takes 3 to 5 days to customs, once at customs it is given priority handling. Since we insure all international packages both your investment and our service is guaranteed. Insurance cannot be claimed for SIX weeks after the package has gone missing. In shipping over 3000 international packages in the last 3 years not one single package has ever been permanently lost, USPS and the countries we ship to do a fantastic job.

  • Return Policy

    Always remember that all sales at Glenn's Army Surplus, Inc. are guaranteed for your satisfaction with the conditions as follows: All returns/exchanges must be made in 30 days (international orders have 60 days). Simply return the merchandise with instructions for refund or exchange. If a refund is desired then the purchase price will be refunded to your credit card or to your PayPal account. No return authorization is necessary. Make sure that if the item was new, it is returned to us exactly as we sent it to you. Used merchandise will be evaluated on a case by case basis. We will not refund the shipping costs to you or the shipping cost for you to return the item to us. If an item needs to be exchanged we will need to charge a second shipping charge to get the replacement item(s) to you in accordance with our shipping policies as stated. There are no restocking fees at Glenn's Army Surplus, Inc. Buy with confidence as we sell with confidence that you will be satisfied with your purchase and your customer service at Glenn's Army Surplus.

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